Build Your Community 1/E ePUB

A powerful customer community will help you to scale customer support, attract new customers, and gather indispensable feedback and knowledge. But how do you make it happen? Build Your Community fuses proven principles from the world of psychology with user experience and design thinking into a foolproof approach helping you to:

• Start from scratch and attract your first members;
  
• Find and design the perfect platform for your community;
  
• Keep members engaged, sharing expertise, and helping one another;
  
• Create a magnetic community culture – unique from any other online destination;
  
• Position you and your organisation at the centre of your field; and
  
• Budget for your community with a detailed breakdown of costs and resources required.
  

Richard Millington shares the strategies, principles and tactics he has used to help over 300 organisations build communities over the past decade, including Apple, Facebook and SAP. If you wish to build a united, powerful online community, Build Your Community is your definitive guide.

Benefits of the ePUB format​ include:​

• The ability to view on ​a ​desktop computer, notebook or tablet;
  
• The ability to adjust fonts, rotate and flip pages, causing content to reflow to fit the device's screen giving the user a more flexible experience; and
  
• The ability to take notes, highlight and bookmark.