How to Wow ePUB

Level / Grade:

Swinscoe, A


Perpetual licence

File type:

In stock
A strong customer experience strategy is the key to business success in the 21st century. Customer service alone is no longer enough and it's the overall experience that customers are reviewing, judging and using to guide referrals – getting it wrong is not an option.

Here are 88 tried and tested strategies for delivering the best possible experience. Every strategy is covered in less than 500 words, making it quick to read, easy to dip in and out of, and simple to implement.

Benefits of the ePUB format​ include:​
  • The ability to view on ​a ​desktop computer, notebook or tablet;
  • The ability to adjust fonts, rotate and flip pages, causing content to reflow to fit the device's screen giving the user a more flexible experience; and
  • The ability to take notes, highlight and bookmark.
More Information
Author(s) Swinscoe, A
Level/Grade Professional
Brand Not applicable
Imprint Pearson Business
ISBN 9781292116877
Licence Perpetual licence
File type ePub
Format ePUB3
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