Quality (Pearson New International Edition) 5/E ePDF

Filled with a wide range of industry examples, this book takes an applied approach that teaches the 'why' and 'how' behind quality assurance and statistical process control. Each chapter includes abundant case studies that show how quality tools and techniques can be combined to resolve real customer issues.

This edition offers a more global view and includes at least one service industry example per chapter. Expanded treatment is also given to multi-vari analysis, failure modes and effects analysis. With its combination of clear techniques and real-world illustrations, it shows explicitly how quality tools can be used to improve outputs, productivity, costs and safety.

This eBook is in ePDF format, which enables you to:

• View the entire book offline on desktop or tablet;
  
• Search for and highlight text; and
  
• Add and edit personal notes directly in your eBook.