Customer Service: A Practical Approach (Pearson New International Edition) 6/E ePDF

Level / Grade:

Harris, EK


Perpetual licence

File type:

In stock
The market-leader, Customer Service: A Practical Approach sixth edition, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills, and offers an extensive collection of activities to enliven and invigorate any lecture.

This edition features a revised chapter on technology, new 'Ethics in Action' exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

This eBook is in ePDF format, which enables you to:
  • View the entire book offline on desktop or tablet;
  • Search for and highlight text; and
  • Add and edit personal notes directly in your eBook.
More Information
Author(s) Harris, EK
Level/Grade Tertiary
Brand Pearson
Imprint Pearson
ISBN 9781292053509
Licence Perpetual licence
File type ePDF
Format Fixed layout
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