Check-In Check-Out: Managing Hotel Operations (Pearson New International Edition) 9/E ePDF

Now in its ninth edition, Check-In Check-Out: Managing Hotel Operations remains the leading guide to managing profitable hotel operations. Extensively revised to reflect the industry's rapid change, it presents rich detail about best practices and future directions, while offering the widest coverage of any book in the field. Students gain an intuitive understanding based on the flow of the guest's experience through reservation, arrival, registration, service purchasing, departure, billing and recordkeeping. The entire rooms division is covered thoroughly and linked to other hospitality functions, related industries and the broader economy. Extensive new coverage includes:

• Increased internationalisation;
  
• Green operations;
  
• New financing sources;
  
• Boutique and urban collections; and
  
• New reservations strategies.
  

This edition has been streamlined to help students learn more in less time, and contains 150 exhibits to promote visual learning.

This eBook is in ePDF format, which enables you to:

• View the entire book offline on desktop or tablet;
  
• Search for and highlight text; and
  
• Add and edit personal notes directly in your eBook.